Privacy Policy

Last updated: September 2025

This Privacy Policy explains how Swelis Hosting ("we", "us") collects, uses, and protects your information when you use our website and services.

Information We Collect

• Account data: email, username, authentication tokens/cookies, and basic profile data stored in our database.
• Service data: server identifiers, configuration (e.g., RAM, CPU, template), runtime window (runtimeUntil), status, and FTP credentials where applicable.
• Payment data: We process payments via third-party providers (e.g., Stripe). We store references such as customer IDs and payment intent IDs, not full card numbers.
• Operational and security data: login notifications (IP, approximate location, device info), system emails, and in‑app notifications.
• Metrics: service/node resource metrics and automated alerts for performance and capacity.

How We Use Information

• To create and manage your services, including provisioning, starting/stopping, backups, and file access.
• To process billing and renewals, apply discounts, and notify you of payment issues or upcoming expirations.
• To send essential emails (verification, password reset, login alerts, service status, billing events) and mirror important messages as in‑app notifications.
• To improve reliability and security, including detecting abuse and enforcing overdue shutdown/deletion policies.

Legal Basis

We process your data to perform our contract with you (service provisioning and billing), to comply with legal obligations (financial records), and based on our legitimate interests (security, fraud prevention, service improvement). Where required, we obtain your consent.

Sharing and Transfers

We share data with service providers strictly as needed to operate the platform (e.g., payment processing, email delivery, infrastructure). We do not sell your personal data. Cross‑border transfers follow appropriate safeguards where required.

Data Retention

Account and service data are retained for the duration of your account and as needed for legal and operational purposes. Overdue services may be shut down immediately upon expiry and deleted after a defined grace period. Certain billing records may be retained to comply with financial laws.

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Security

We implement organizational and technical measures to protect your data. You are responsible for maintaining the confidentiality of your credentials and for securing your service‑level access (e.g., FTP credentials).

Children

Our services are not directed to children under 13, and we do not knowingly collect their data.

Changes

We may update this policy from time to time. The latest version will always be available on this page with an updated “Last updated” date.

Contact

Swelis International e.U.

Email: hello@swelis.com

If you have questions about this policy or our data practices, please contact us.